I placed an order online at Simply Electronics for the Nokia N900 ten days ago and it finally arrived today, but it was not plain sailing and I will explain why:
Their website says “This product has FREE Delivery! 7 Units In Stock ,Usually Ships in 1-2 Business Days“… Well that is total BS, and what’s more, the second you place the order on their website, your money is taken immediately out of your account. It’s not ideal.
You get a very cheesy email minutes later saying, “Thank you for contacting us! We have received your inquiry and are assigning it to a representative. You can expect to receive a response from us within one – two business days during this busy Christmas period“. Very poor considering I placed the order on the 18th of January 2010, 11 months away from Christmas.
Two days later I emailed them asking when they expected the phone to be delivered. You get the same cheesy reply as above and then a response, “We would like to confirm that we have received your order 1234567. Regarding your request, we are doing our very best to dispatch all orders within the shortest period of time. Although we cannot confirm the exact delivery date, we will certainly try to deliver your order as soon as possible. As soon as your order has been dispatched, we will send a dispatch email and the parcel can be expected to arrive at the delivery address on the following working day.“
On the 22nd of January, after hearing nothing I emailed them again, this time stating their delivery policy was SHITE. On the 25th of January I get the following reply, “With regards to your order, we would like to inform you that there has been a slight delay on your order due to high demand for our services. Nonetheless, we have contacted the relevant department regarding your order. Rest assured that we are utilizing all resources to dispatch this item as soon as possible. Once the item has been dispatched, you shall be receiving a confirmation e-mail from us as well as a tracking number to assist you in checking the progress of the delivery“.
I emailed them again on the 26th January. It’s getting annoying now, it is over a week and nothing! I get a reply from them on the 27th of January, “Thank you for your email and sincere apologies for the delay with your order. With regards to your order, we would like to inform you that there has been a delay on the dispatchment of your order due to high demand for our services. However, we have received an update that your order is scheduled to be dispatched today. It is expected to be delivered on the following working day after it has been dispatched. Once the order has been dispatched a notification email will be sent out which includes the tracking number of the parcel. Meanwhile, we will closely monitor the delivery process and will send you a confirmation email as soon as the item has been dispatched.“
And true to their word, I got the phone today, ten days after placing the original order and almost at the exact time the tracking website mentioned.
So I am happy. The phone is in perfect working order and everything seems to be in order.
Should it have taken ten days? (No), Should I have been more patient? (No), Do you think it’s right they take your money upfront and then hold you by the danglies? (No), Would I recommend Simply Electronics, based on price & service & communication? (Yes/No/No).